All orders normally ship within 72 hours (business days) from the time you place your order. Our cost for standard shipping and handling within the U.S. for most items is $9.00 for the first DVD, plus $1.50 for each additional item; Two Business Day delivery is $12.50, plus $1.50 for each additional item. The shipping charge will be displayed in your shopping cart prior to submitting your final order. 2-Day orders must be placed by 3:00 p.m. Eastern Standard Time to ship the same day, Monday through Friday only (no weekend pick-up or delivery). We will only email you if we are unable to ship within one week.
Ordering Methods
You can order via our secure internet server with your major credit or debit card. Just add the items you want to your shopping cart, and follow the instructions provided.
You can fax your order by adding the item(s) you wish to purchase to your shopping cart, and then either print the order form or copy down the relevant information and include it in your fax. Don't forget to include your credit or debit card number, along with the expiration date. Please include your email address and/or phone number in the event we need to contact you with questions. See our fax number below.
You can phone in your order using a major credit or debit card. See our phone number below.
We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order (or gift) for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:
If you receive a defective or damaged video please do not return it. Instead email us for replacement instructions at bern@broadwellsetiquette.com.
We want our customers happy, so if you have a problem or complaint with something you've ordered from us, please contact us and we will do our best to resolve your specific problem.
Security
Our shopping cart server uses a Server Certificate which secures information by encrypting all data to and from this site (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.
Taxes
Because of our presence in these states, orders with a shipping address within the state of Florida will be charged 6% sales tax.
Canada and International orders - Any customs, duties or taxes that apply upon delivery of the order are the sole responsibility of the customer.
